Activity: Published a Newsletter

 I used to get really frustrated by the other agencies in my town… They built inferior websites, charged twice as much as me, and still had 10 times more customers than I did. For years I just couldn’t understand it. …

In the website industry we’ve always had a pretty poor reputation for customer service. Many of us entered this field because of a passion for technology, not necessarily for human connection or business acumen. And because of the demand for …

In a TABLE meeting this week we got on the subject of pricing and profitability. I asked the question “do you know how much it costs you to operate on an hourly basis?”. This was something that was obsessed over …

There are a lot of web agencies out there. A lot. Thankfully, there’s also enough work to go around that most of us can stay busy (I’m very much of the “abundance mindset”). But with clients having that many options …

The longer I’ve been in this business the more I realize that having a process for something is really the key to succeeding (I know I’ve talked about this a million times before — but I don’t know about you, …

How do you get your clients? According to the data we collected in this year’s survey, most of us are getting the bulk of our new work from referrals. Getting referrals is great — and generally a sign that you’re doing something right… but because it’s …

Last Friday I ended up getting my entire day’s to-do list done in just under two hours. While I don’t enjoy being wrong (though I should be used to it by now ????), I’ll gladly admit that thinking this idea …

This will be the last week in the series where I’m taking you through my current sales process and sharing what’s been working for me. The last two bits I want to cover are my proposal and my all-time favorite …

Over the past couple weeks I’ve been breaking down my sales process. So far, we’ve got the prospect through the project inquiry form, logged all the data in our CRM, and evaluated if the lead is a good fit or …