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Get to know you

Over the past couple weeks I’ve been breaking down my sales process. So far, we’ve got the prospect through the project inquiry form, logged all the data in our CRM, and evaluated if the lead is a good fit or …

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Evaluating prospects

Last week I shared my project inquiry form, which is the first step in the process anyone has to take to work with me. But between that and our first call (which I’ll discuss next week) there are quite a …

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Suspiciously smoothly

My last 3 proposals have gone really smoothly — suspiciously smoothly. In fact, in my latest one, I met with the client for the first time yesterday and by noon today I had a 50% deposit in hand. Maybe it’s a …

A huge enlightenment 

Have you spent any time mapping out any of your processes?  I’m a visual person, and using Figma’s “FigJam” files to create process flow diagrams has been a huge enlightenment for me. I don’t think there’s any way to avoid having to …

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I put myself in their shoes

My family and I are planning on moving this summer, and because of that we’ve had to interview and hire a lot of different people… Realtors, contractors, movers, etc. It’s not often I do this, so it’s easy for me …

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Is the price right?

You’ve heard this before, but how you price something tells people a lot about it — even if it’s subconscious.  I’ve seen this for myself… When we first launched The Website Owner’s Manual, it was just a free opt-in. Matt and …