Activity: Published a Newsletter

When you’re eager to achieve big results, it’s natural to think you need big ideas. Finding a silver bullet is an alluring fantasy… but I think it’s one that often gets in people’s way. Think back to everything that has …

Legend has it that AWS — the product that’s responsible for over half of Amazon’s annual profits — might have never happened without the two-way door philosophy. Picture this: you’re standing in a room surrounded by doors — each representing …

Last week, I had a paid discovery session with a client looking to redesign their DIY website from eight years ago. As usual, I asked about his business, clients, goals, etc. At the end of the call, he complimented the …

With seconds left on the clock, you need a three-pointer to win the game. To your left is the teammate who’s always the first in the gym and the last to leave, practicing tirelessly. To your right is the teammate …

I’ve been spending a lot more time lately thinking about and teaching design. Through that process, I’ve realized how crucial the steps you take are before you ever paint a pixel. Having designed professionally for decades now (Jesus, I’m old), a lot …

We’ve all heard about the importance of overdelivering for your clients. But that term is so abstract and all-encompassing that it can be hard to put into practice in a practical way day-in and day-out. But recently I stumbled on …

If you take a second to look at the date on the top corner of your screen, you’ll see that we’re just weeks away from 2024 being halfway over. If you can’t predict with some level of certainty what the rest of …

On the first of each month, as I balance the books and finalize my numbers for the previous month, I take the opportunity to record some extra metrics about my agency’s performance for the month. Things like total revenue, total …

Do you ever cringe looking back on some of the choices you’ve made? I have quite a few of those in my past — but there’s one decision in my business that haunts me, and I wish I could go …

This week, I’ve been reflecting on the early days of my business (nearly 7 years ago!). Like most people, looking back now, I see how unprepared and unaware I was. I cringe when I think about some of the presentations …