on

And one

We’ve all heard about the importance of overdelivering for your clients. But that term is so abstract and all-encompassing that it can be hard to put into practice in a practical way day-in and day-out. But recently I stumbled on …

Check your pulse

On the first of each month, as I balance the books and finalize my numbers for the previous month, I take the opportunity to record some extra metrics about my agency’s performance for the month. Things like total revenue, total …