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Going on offense

In the website industry we’ve always had a pretty poor reputation for customer service. Many of us entered this field because of a passion for technology, not necessarily for human connection or business acumen. And because of the demand for …

When you do the math

In a TABLE meeting this week we got on the subject of pricing and profitability. I asked the question “do you know how much it costs you to operate on an hourly basis?”. This was something that was obsessed over …

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Care Plan Rehoming

Over the past few months, I’ve had 3 different agencies ask me if I could take over care plans for their clients. One agency owner was retiring and needed someone to look after their clients. Another took a full-time job …

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Who’s who? 

There are a lot of web agencies out there. A lot. Thankfully, there’s also enough work to go around that most of us can stay busy (I’m very much of the “abundance mindset”). But with clients having that many options …

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I keep needing a refresher

The longer I’ve been in this business the more I realize that having a process for something is really the key to succeeding (I know I’ve talked about this a million times before — but I don’t know about you, …