A huge enlightenment 

Have you spent any time mapping out any of your processes?  I’m a visual person, and using Figma’s “FigJam” files to create process flow diagrams has been a huge enlightenment for me. I don’t think there’s any way to avoid having to …

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Working with OGAL

In an attempt to put my money where my mouth is after this week’s newsletter, I put together a brand new page on my agency’s website. It’s, essentially, replace my “About Us” page — but this new page paints a …

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I put myself in their shoes

My family and I are planning on moving this summer, and because of that we’ve had to interview and hire a lot of different people… Realtors, contractors, movers, etc. It’s not often I do this, so it’s easy for me …

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Hindsight is 20/20

On January 18th, 2023 I asked my community of web agency owners “What do you wish you knew earlier on in your agency?” Their answers represent decades of lessons learned the hard way, and it seemed like information that every …

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Is the price right?

You’ve heard this before, but how you price something tells people a lot about it — even if it’s subconscious.  I’ve seen this for myself… When we first launched The Website Owner’s Manual, it was just a free opt-in. Matt and …